Vimeo On Demand is closing. Where do you take your members next?
Last updated 6 October 2026
Vimeo On Demand closes on 20 November 2026, and new purchases and subscriptions have already stopped.
If you’ve built your membership there, this probably isn’t a move you were planning to make. Having that decision made for you is stressful, especially when your members and business are wrapped up in it.
But having to move can also be an opportunity to think about what you actually need next. Not just where your videos will live, but what you want your membership and business to look like going forward.
If you want to think it through, chat to our team. We’ve spent years working in this space and are happy to help you weigh up your options.
The key dates.
Your members can keep watching what they bought until 20 November. If you sell a monthly membership, renewals stopped on 21 September.
22
Aug
New uploads blocked
24
Sep
Final payouts to sellers
21
Sep
New purchases and subscriptions blocked
20
Nov
Vimeo On Demand closes
What does Vimeo On Demand closing mean for you?
There’s more tied to your Vimeo On Demand account than your video files. You’ve built a storefront, shared links and, most importantly, built relationships with the people who’ve paid for your content.
Here’s what will change when Vimeo On Demand closes.
Your storefront and links will stop working.
Your Vimeo On Demand storefront will close, so links you’ve shared across your website, emails and social posts will no longer lead customers to your content.
Your customers will lose access.
After 20 November, customers will no longer be able to watch the titles they purchased through Vimeo On Demand. Giving them plenty of notice and a clear next step will matter.
Your full customer list won’t move with you.
Purchases and customer access can’t simply be transferred to another platform. You can export viewers who opted in to receive updates from you, but Vimeo doesn’t provide your full buyer list.
Your videos are staying.
The good news is your underlying video files won’t be deleted. They’ll remain in your Vimeo account according to your existing plan’s storage terms.
The priority now is protecting the relationship you’ve built with your customers and making their next step as clear and easy as possible.
What to do now.
Save what Vimeo lets you save.
Your videos stay in your Vimeo account. In your On Demand page settings, the Audience tab lets you export a CSV of viewers who opted in to updates from you. Vimeo doesn't share full buyer lists, so this may not include everyone.
Tell your members what's happening.
You might not have all the answers yet, and that’s okay. Let your members know what’s happening, when their access ends and when they can expect to hear from you again.
Decide where you're going before you ask anyone to move.
Your members will need to sign up again, so it makes sense to get clear on where you’re taking them before you ask them to do anything. The simpler and clearer you can make the move for them, the better.
Where do you take your members next?
You already have to move. The question is whether you simply replace Vimeo, or use the move to build something you have more control over. There are four main routes.
Whatever you choose, make sure you understand what you own, what you can export, and what happens to your members if you ever need to leave.
Moving your members can feel like the hardest part.
You’ve spent time building their trust, so it’s completely understandable to worry about what happens when you ask them to move somewhere new.
Katie McKenzie from ALL Studio had the same concern when moving more than 2,500 members and 600 classes from Vimeo OTT to Sudor.
Her priority was making sure the move caused as little disruption as possible for her members. And that’s exactly what happened.
Her members made the move with her, and ALL Studio now has a platform that feels more intuitive, elevated and better suited to the experience she wanted to create.
Hear from creators who've changed platforms.
On Thursday 5 November, Venus Lau and Cat Butterfield join us for a live panel. They will talk about why they decided to move, what they were worried about, what the move actually involved, and what they would look for in a platform now.
Before you choose,
ask these questions.
Good platforms answer these clearly. Uscreen, for example, lets you export your subscriber list and keeps subscriptions in your own Stripe account. Ask every platform you are considering the same questions, including us.
1
Who owns my member data, and can I export it?
2
Who controls the payments and the customer relationship?
3
Can I talk to my members directly, or only through the platform?
What happens if the platform changes its pricing, terms or features?
4
5
Am I just moving my videos, or building a better membership business?
Common questions.
Whichever route you take, we hope this helps you choose well. If you would like to talk it through, chat to us.
Partners who trust us.
